My wife has been unwell for three weeks now, stricken by a bad case of the flu and followed up by a throat infection.
One of the doctors, who my wife has never seen before, that congregate in our super-clinic, which was once called a GP surgery, saw her on Thursday and provided some antibiotics. Sounds all well and good until you scratch below the surface.
Firstly, they were the wrong type of antibiotic for throat infections and secondly the dosage was far too small (ironic when you read on below).
So we called the out-of-hours GP service, contracted out to Harmoni* on Saturday morning. We were instructed to go up to Ipswich Hospital to see the doctor. We were seen by a GP who lolled around the clinic like a petulant teenager, not making eye contact, and making it patently clear they wished they were tucked up at home with boyfriend and some Bollinger rather than doing her job.
This contemptuous attitude was just the start of our NHS “experience”. The GP made my wife feel it was her problem the super-clinic GP had prescribed the wrong medication on Thursday and then when my wife told the doctor she was allergic to penicillin, the doctor thought it wise to interrogate her as to “what actually happens when you take penicillin?”. Err, not a lot of good happens, doctor!
And then the NHS really showed their incompetence when they prescribed my wife one hundred antibiotics to last a whopping 25 days course. This was clearly an error by the doctor, which if my wife hadn’t spotted it, could have led to over dosage and significant harm. The pharmacist was shocked but only after my wife did a 180 about turn when she realised what she had just been dispensed. People of my generation question authority but an elderly pensioner is likely to think “if doctor says so, it must be right” and would have proceeded to swallow 100 antibiotics over a month rather than the much smaller does over usually one week, potentially leading to significant harm.
No wonder many antibiotics are now resistant to bacteria when you have incompetent doctors like the stroppy girl on Saturday making out the prescriptions.
I complained – naturally – via Twitter and although Ipswich Hospital is not responsible for the work of Harmoni I included them in my tweet, as we were on Ipswich Hospital property during our visit to the out-of-hours doctor. And I believe Ipswich Hospital have a responsibility as a core member of the NHS.
To be fair to Dr David Hartin, the Emergency Care Lead Clinician Lead and Twitterer-in-Chief at Ipswich Hospital, he showed compassion for my wife and directed us to where we could complain about Harmoni’s poor performance. I can’t fault his service but the wider NHS, in my view, is institutionally uncaring (to the point of killing patients) and in vast swathes of the service it is incompetent.
The response by the mainstream political parties to the NHS scandal at Stafford Hospital, where 3,000 patients needlessly died at the hands of nurses and doctors was a disgrace. Sir David Nicholson, who was promoted to head the entire NHS despite being in charge of Mid Staffordshire NHS Trust at the time of the killing fields, is still in post. He even went to Parliament and
lied misled MPs when he said Gary Walker, former head of United Lincolnshire NHS Trust, had not identified himself as a whistleblower when he raised patient safety concerns to Nicholson in a 2009 letter to him.
David Cameron refuses to place the spotlight on Andy Burham who was the Labour Health Secretary at the time of the deaths. The culture of “I don’t do blame” has infested itself so much in the public sector and Government that when elderly people are starved to death by NHS nurses, the response from our Prime Minister is akin to “nothing to see here, move along”.
Well, I for one will never bury my head in the sand and will make sure people realise what a dangerous institution the NHS is: it holds a mirror up to the failed Communist regimes of the fallen Soviet Union and is just as flawed. The quicker we break it up and bring in a Netherlands-style health service the better for everyone’s health.
This veneration of the NHS by politicians, hoodwinked members of the public, and even the Archbishop of Canterbury must stop.
UPDATE: A fellow blogger in the Ipswich Spy parish alerted me to this sad story published last year in the
Morning Ipswich Star where a blind pensioner from Felixstowe was handed the wrong prescription at a branch of Boots pharmacy. The man subsequently died.
*Harmoni, in Suffolk, took over the out-of-hours GP service from Take Care Now who had the contract removed from them after one of their doctors, who could not speak English, killed a patient in 2008 with a Morphine overdose. Par for the course in the NHS. Just add that fatality on top of the thousands killed at Stafford Hospital (some through starvation) hey, Sir David Nicholson? It’s incredible one gets a knighthood in the UK for slaughtering the patients in your care!